Virtual Classroom Support

For Queries about…

A course, assignment or resource by a student /parent

A technology-related problem/issue or any other issues related to virtual learning


The relevant teacher
(Subject teacher/ Class teacher)

Refer to troubleshooting guidelines here. Reach out to lms.support@ggn.hxls.org
CBSE Junior Programme (Grade Nursery to Grade 3), reach out to jp.lmssupport@ggn.hxls.org
For IPP (International Grade Nursery to Grade2), write to ipp.lmssupport@ggn.hxls.org for a prompt response.

Technical Requirements for Virtual Classrooms

Operating Systems Requirement – Current version or 2 previous major releases of the operating systems listed below.

  • Mac OS X – Mac 10.12 Sierra and above
  • Windows – 7 or above

For Windows users, press “Window” key + R. A dialog box appears. Type Winver and Enter. For Mac users, go Apple icon on top left corner and then go to About this Mac.

Browser Requirement – Current version or one previous major release of the following browsers:

  • Google Chrome
  • Microsoft Internet Explorer (IE)
  • Safari
  • Firefox

Other Requirement – Current version or one previous major release of the following:

  • Broadband connection to the Internet. (Minimum 4-5 MBPS)
  • USB web camera. Other devices, like virtual cameras, may not work.
  • Headset

Test your microphone and camera for Virtual Classrooms

Test the web camera and Mic using

Test your broadband connection

Check if your laptop is able to upload/download at the rate of 10 mbps or more.
To check this, kindly perform this test at www.speedtest.net

Fix audio or video call problems for Hangout

If the person you’re calling can’t hear or see you, try these steps.

Step 1: Check your hardware

Make sure your microphone, camera, and speakers are plugged in to your computer and turned on (microphone isn’t muted).

If you connect any of your hardware using a USB, check if you need to install a software from the device manufacturer.

Make sure other programs on your computer aren’t using your microphone, camera, or speakers.

At the bottom of the video call window, make sure you’ve turned on the microphone or camera

Step 2: Check your Hangouts settings

At the top/bottom of your video call window, click Settings

Make sure the correct device is selected for each setting (change it using the Down arrow ):

Camera : If your camera is working, you’ll see your video on the top right.

Microphone : To test your microphone, speak out loud and ask if the other person can hear you.

Speakers : To test your speakers, click Test.

If you do not have an external webcam then you do not have to select anything.

If you have connected an external headphone then you have to select your headphone in Microphone and speaker option showing below.

Step 3: Restart your call and computer

Exit and rejoin the video call.

Make sure that you allow hangout to use camera and microphone

Restart your computer.

Report issues or send feedback about Hangouts

You can send comments, suggestions, or technical issues about Hangouts video calls to your class teacher/form teacher. (S)he will help you resolve the issue

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